Frequently Asked Questions

I can't login to my account.

See Video Here: showing a complete activation from beginning to end. 

My product stopped working

For more features and better reliability, we have switched to a new software licensing system which requires you to download the newest version of the software. See video here on how to download your products.

How do I Download My Product and/or Obtain My Serial Number?

See Video Here: showing how to access your downloads and your serial numbers

I don't see my product(s).

There are only two main reasons why a person’s products are not showing up on their account:

1. You are not using the same “old” email address you used to purchase. Often times the account is old and you are trying to use a “new” email address, but when you first purchased the product, you were using an older email address. If you don’t have access to that old email anymore, then you need to fill out the account change form HERE. Please make sure you use the same older address on file to confirm the account belongs to you.

2. You purchased from a third party vendor such as VSTBuzz, AudioPlugin Deals, etc., and didn’t register. For security and logistic reasons, when you purchase from a third party partner, we do not have access to their backend system, neither do they have access to ours, so you need to register the product by filling out the form HERE. 


If you are 100% sure that you have the correct email address, then you may need to Activate your account as we have migrated to a new system. Activate and follow the instructions HERE.

I can't purchase product.

 I don't have access to my email.

If you do not have access to your email anymore, then please fill out the change of account form here.

How do I download samples?

See Video Here: showing how download sample content from one of our GM apps.

How do I activate my expansions?

See Video Here: showing video on how to activate my expansion pack for GM products and MIDIculous.

How do I install my UVI Product?

See Video Here: showing video on how to install your UVI product. These products install differently from GM products and requires iLok authorization.

How do I reset my activations?

If you got a message stating that you used up all of your activations and you need to reset your activations, then go to My Products area and click the red RESET button.

Still Having Issues?